Pediatric Offices at Willow Bend have updated our Cancellation and No Show Policy
Pediatric Offices at Willow Bend understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.
However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule your child for a visit, due to a seemingly “full” appointment book.
If an appointment is not cancelled at least 24 hours in advance you will be charge a thirty-five ($35) fee; this will not be covered by insurance company.
If a patient calls to cancel the same day of their child’s appointment the patient will be charged the same thirty-five dollar ($35) fee; this will not be covered by your insurance company.
We understand that delays can happen however we must try to keep the other patients and Dr. Wiener on time. If a patient is 15 minutes past their scheduled time we will have to reschedule the appointment.